Ombudsman for Nursing Homes

A nursing home ombudsman advocates for the rights of long-term care and assisted living facility residents. Every state has an Office of the Long-Term Care Ombudsman, with local programs dedicated to protecting the well-being of nursing home residents. Learn more about what your local ombudsman for nursing homes can do to keep your loved one safe from abuse and neglect.

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Julie Rivers

Fact-Checked and Legally Reviewed by: Julie Rivers

What Is an Ombudsman in a Nursing Home?

An ombudsman for nursing homes, also known as a long-term care (LTC) ombudsman, works to settle issues regarding the health, safety, and well-being of nursing home residents. They also advocate for residents’ rights on local, state, and national levels.

The role of an ombudsman for nursing homes involves:

  • Advocating: Champion the rights of residents in nursing homes and long-term care facilities
  • Guiding families: Assist family members in navigating the long-term care system and understanding residents’ rights
  • Holding staff accountable: Ensure that abusive or neglectful staff members face consequences
  • Investigating complaints: Respond to issues ranging from mistreatment of residents to quality of care concerns
  • Preventing abuse: Work proactively to stop instances of nursing home abuse and neglect

While a nursing home ombudsman can address complaints against nursing homes and other long-term care facilities, concerned families may wish to take more immediate action.

If your loved one is showing signs of nursing home abuse or neglect, always call 911 if they are in danger.

Once they are safe, you may wish to consult with a skilled attorney to get justice for their suffering. Find out if can help right now with a free case review.

What States Have a Long-Term Care Ombudsman?

The Long-Term Care Ombudsman Program (LTCOP) is available across all 50 states, as well as in Guam, Puerto Rico, and the District of Columbia.

LTCOP has local offices in all locations and a substantial workforce, with nearly 1,400 staff members and 6,000 volunteers.

You can contact your local long-term care ombudsman to resolve any grievance you or your loved one may be experiencing at any long-term care facility.

How to Find Your Ombudsman for Nursing Homes

To locate your nursing home ombudsman, check your state’s official website related to long-term care. You can also ask local health centers or senior care groups for help finding an ombudsman.

The Administration for Community Living (ACL) and the Administration on Aging (AoA) oversee each ombudsman for nursing homes on local, state, and national levels.

Duties of an Ombudsman for Nursing Homes

An ombudsman for nursing homes actively provides quality services and solutions to residents and their families, whether enrolled in Medicaid, Medicare, or private services at a skilled care facility.

Here is more information on what an ombudsman for nursing homes can do.

Address Complaints of Nursing Home Residents

An ombudsman for nursing homes is dedicated to addressing complaints lodged by nursing home residents and their families. They provide a crucial channel for voicing concerns about residents’ care and quality of life.

Complaints could range from the quality of food to instances of severe nursing home abuse injuries.

Collect Data on Nursing Home Complaints

An ombudsman for nursing homes collects data on nursing home complaints. This data provides information on trends, recurring issues, and areas needing improvement within the program.

The data is used to create annual reports under the National Ombudsman Reporting System (NORS). These reports are sent to the overseeing governmental agencies to advise on improving the nursing home care system and its policies.

Explain Residents’ Rights

A nursing home ombudsman educates residents of long-term care facilities about their rights. They encourage LTC residents and their family members to seek support, especially in cases of elder abuse, improper care of residents with disabilities, and more.

Investigate Reports of Nursing Home Abuse

An ombudsman for nursing homes plays a pivotal role in examining and responding to reports of nursing home abuse. They investigate allegations of mistreatment and seek legal or adult protective services to ensure that residents’ safety and rights are upheld.

If your loved one was harmed in a nursing home, chat with our team right now to see what steps you can take.

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Offer Family and Community Involvement Opportunities

Nursing home ombudsman services encourage the establishment of resident and family councils to foster community involvement. By facilitating these connections, they create a support network that benefits both residents and their loved ones.

Provide Staff Education for Caregiving Practices

An ombudsman for nursing homes educates facility staff on the rights of residents. They provide information about updates in policies — such as the Older Americans Act — to ensure that staff are properly trained to provide high-quality care to residents.

They also provide information on the causes of nursing home abuse and neglect to prevent it from happening.

Benefits of an Ombudsman for Nursing Homes

A nursing home ombudsman program offers many benefits for improving the quality of care in long-term care facilities.

An ombudsman for nursing homes helps with:

  • Community engagement: This fosters a sense of care, belonging, and support, which can enhance the quality of resident life.
  • Conflict resolution: They serve as a bridge between residents, their families, and the nursing home staff. By addressing and resolving complaints, they help to maintain a more harmonious atmosphere within the facility.
  • Education: They educate residents, caregivers, and LTC facility staff on best care practices and regulations to encourage better-informed decisions. This promotes better care, advocacy, and resident experiences.
  • Monitoring and reporting: After visiting nursing homes to monitor their quality of care, living conditions, and adherence to regulations, they report any concerns or violations to the appropriate governing authorities for remediation.
  • Preventing abuse and neglect: This allows residents to live without fear, knowing that their well-being is protected and that the at-fault parties will be held accountable.
  • Quality assurance: Identifying systemic issues in nursing homes improves care practices and enhances residents’ safety.
  • Transparency: Promoting transparency in nursing homes fosters open communication and accountability, improving trust and confidence in care among staff, residents, and their families.

An ombudsman for nursing homes goes beyond conflict resolution. The program leads to comprehensive improvements in systems, care quality, education, monitoring, prevention, and more.

These improvements contribute to a safer, more open, and supportive environment for residents.

How to Find a Nursing Home Ombudsman

There are several ways for residents and families to get in touch with their local LTC ombudsman program:

Here is how to find an ombudsman for nursing homes:

  • Area agencies: Contact your Area Agency on Aging (AAA), your state’s human services program, or local department of health for help. They can direct you to an ombudsman for nursing homes near you.
  • Legal aid organizations: A nursing home abuse attorney often has knowledge of local ombudsman programs and can provide guidance on how to contact them.
  • National Ombudsman Resource Center: The National Long-Term Care Ombudsman Resource Center provides a directory of state ombudsman programs. You can visit their website or call their toll-free number to find contact information for a local ombudsman.
  • Nursing home staff: If you are comfortable asking them, nursing home staff may have contact information for the ombudsman serving their facility.
  • State websites: Most states maintain websites where you can find contact details for Long-Term Care Ombudsman Programs within the state. Search for “ombudsman program” followed by your state’s name to access this information.

If you need assistance finding an ombudsman or legal help related to nursing home abuse or neglect, our team is here to support you.

Reach out to, and we’ll help you find a reputable nursing home abuse law firm if you have a case.

While a nursing home ombudsman plays a crucial role in addressing concerns, sometimes families need additional support.

Nursing home abuse and neglect cases can be complex and may require action beyond what an ombudsman can offer. Ensure your loved one’s rights and safety are fully protected.

If you feel your situation needs a closer look, the team at is here to help. Reach out right now for a free case review.

Ombudsman for Nursing Homes FAQs

What is the role of an ombudsman?

The role of an ombudsman for nursing homes is to address complaints and concerns related to assisted living and other long-term care facilities.

These officials work as advocates for residents, striving to ensure that their health, safety, welfare, and rights are upheld.

Does an ombudsman oversee nursing homes?

The ombudsman doesn’t oversee nursing homes but serves as an independent advocate.

They investigate complaints, mediate disputes, and ensure nursing homes comply with regulations in order to enhance the quality of care for LTC residents.

Can an ombudsman help you sue a nursing home?

While an ombudsman can’t directly initiate nursing home abuse lawsuits, they can provide valuable information and support if you’re considering legal action.

If you experience elder abuse, neglect, or any violation of rights, an ombudsman for nursing homes can guide you to appropriate legal services.

If you have questions about taking legal action, call our team right now at (888) 726-9160 to find out how we can help. We’re available 24/7.

Julie Rivers

Fact-Checked and Legally Reviewed by: Julie RiversEldercare Advocate

  • Editor

Julie Rivers is a dedicated eldercare advocate with over 15 years of experience in nursing home neglect and abuse cases. Inspired by her mother’s battle with Alzheimer’s, she blends legal expertise and personal passion to support victims. An MBA graduate and active Alzheimer’s Association volunteer, Julie fights for better eldercare policies and justice for affected families. Icon

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  1. Administration for Community Living. (2023, July 5). Long-term care ombudsman program. Retrieved October 26, 2023, from
  2. Centers for Medicaid and Medicare Services. (2023, October 4). Nursing home quality initiative. Retrieved October 26, 2023, from
  3. National Archives. (2023, October 18). Code of federal regulations. Retrieved October 26, 2023, from
  4. The National Consumer Voice for Quality Long-Term Care. (n.d.). About the ombudsman program. Retrieved October 26, 2023, from
  5. The National Long-Term Care Ombudsman Resource Center. (n.d.). Federal laws & regulations. Retrieved October 26, 2023, from
  6. The National Long-Term Care Ombudsman Resource Center. (n.d.). Federal nursing home regulations. Retrieved October 26, 2023, from
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